Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Invactherapeutics@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Invactherapeutics@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Invactherapeutics@gmail.com.

Returns

We want you to love your INVAC Therapeutics purchase. You have 14 days from the date of delivery to request a return or exchange, provided the original product is unopened and in its original sealed packaging.

To be eligible for a return:

• The product must be unused, unopened, and in its original sealed packaging. For health and hygiene reasons, we cannot accept returns on opened skincare, hair care, or personal care products unless the item arrived damaged, defective, or incorrect.
• You must have proof of purchase (order number or receipt).
• The request must be made within 14 days of delivery.

To start a return, contact us at invactherapeutics@gmail.com with your order number and photos of the item (and packaging, if damaged). We will confirm whether your return is accepted and provide instructions for sending it back.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For health and hygiene reasons, opened or used skincare, hair care, and personal care products cannot be returned or exchanged, except in cases of damage, defect, or fulfillment error. Sale items and free gifts with purchase are final and not eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, refunds are issued within up to 14 working days. For orders paid by Cash on Delivery (COD), refunds are made via bank transfer or InstaPay to the details you provide. It may take additional time for your bank to post the refund.

Exchanges

The fastest way to get the product you want is to return the item you have. Once the return is accepted, place a separate order for the new item.

Order Cancellations

Orders can be cancelled free of charge before they are shipped. Contact us as soon as possible at invactherapeutics@gmail.com to request a cancellation.

Contact Us

If you have any questions about our Refund Policy, please contact us at invactherapeutics@gmail.com.